Credit Bureau of Howell County LLC

D/B/A Credit Bureau Associates

Nationwide Collection Service

Credit Bureau of Howell County LLC
604 West Broadway
West Plains, MO 65775
ph: 417-256-7169
fax: 417-256-9086
alt: 1-888-263-5430

Collection Services

Collection Procedures

Professional efforts are available to help collect past due account receivables. Client-oriented collection personnel and support staff have been carefully selected for proper attitudes and temperaments and are thoroughly trained and supervised. Close attention is given to protecting the goodwill established with client's customer/patient.

Account information may be furnished via the Past Due Account Listing Sheet, or by printing account details from a software program. Immediately after receiving account information, the data will be recorded in the collection system. An Acknowledgement listing each account will be sent to the client and the first request for payment from the debtor will be generated and mailed the same day. Accounts may be reported to Equifax, a national credit repository, subject to certain restrictions.

Staff seek to maintain contact with the debtors by written correspondence, by telephone and by text message. Several useful techniques and tools help locate those who have skipped.

Staff is trained in the Fair Debt Collection Practices Act (FDCPA) which is the Federal legislation act governing collection agencies. This is also referred to as Public Law 95-109.

Members of ACA International, the Association of Credit and Collection Professionals and Missouri Collector's Association, professional organizations whose purpose is to advance compliance with all federal and state laws governing credit and collection activity.

Collection Fees

There are no prepaid fees - work is performed on a contingency basis. In other words, a fee is charged only after money is received from the debtor. A remittance statement will be mailed on a monthly basis along with a check when payments are made to this office. The fee is based on the age of the accounts at time of placement, frequency of placements and the total amount placed.

HIPAA Compliant

Healthcare provider clients can be assured that Credit Bureau Associates is compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). A sample copy of the Business Associate Agreement will be provided upon request for review. Physical, electronic and procedural safeguards have been established to protect patient information.

Check Recovery System

There are no fees paid by the client. The commission is paid as a service fee by the writer of the returned check. As checks are collected, the full amount of the check and the client's bank fee are remitted to the client on a monthly basis, along with a detailed statement.

This service includes a series of letters , phone calls and skip-tracing. The third notice gives the check writer 10 additional days to pay-in-full to avoid the account being reported to a national credit repository. Oftentimes, payment-in-full is received within the first 30 days, but if the check is not paid within 60 days, the check writer is extended one last chance before sending the check to the prosecuting attorney.

The Check Recovery System removes the hassle from the client and places the responsibility with Credit Bureau Associates for professional follow-up.

Secure Email Form

Please use the following email form to securely submit sensitive correspondence such as: Accounts including confidential Protected Health Information, Payments to be reported on Accounts, or providing Verification for Accounts. Your message will be safely encrypted for transmission.

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